Studio Booking Cancellation Related Issues: What is the Studio Booking Cancellation Policy? Cancellation of a studio booking made within 2 calendar weeks of that studio booking is subject to a monetary penalty, as follows: Cancellation effected by you or notified to Dance On Us: Between 8 to 14 calendar days (both days inclusive) of the studio booking to be cancelled = 25% of the Value of the Studio Booking to be cancelled Between 4 to 7 calendar days (both days inclusive) of the studio booking to be cancelled = 50% of the Value of the Studio Booking to be cancelled Within 3 calendar days of the studio booking to be cancelled = 100% of the Value of Studio Booking to be cancelled For clarity: here is an example: Example of a studio booking to be cancelled = Green, 10am to 11am, 15 June If the above studio booking is cancelled: At 9am on 1 June = More than 14 calendar days ahead of studio booking = No penalty At 11am on 1 June = Between 8 to 14 calendar days ahead of studio booking = 25% penalty At 11am on 8 June = Between 3 to 7 calendar days ahead of studio booking = 50% penalty At 11am on 12 June = Within 3 calendar days of studio booking = 100% penalty Do note that high-volume studio bookings for workshops and such may attract a more stringent Studio Booking Cancellation Policy, whereby the cancellation notice period required may be as long as 2 calendar months. The Studio Booking Cancellation Policy for such high-volume studio bookings will be decided on a case-by-case basis, and made known to you prior to your confirmation to proceed with your studio booking. Do contact Dance On Us at +65-67374466 or email firstname.lastname@example.org should you have a concern in this area. How do I get a refund on my cancelled studio booking? The booking system automatically calculates the penalty due on a cancelled studio booking. The excess after deducting the penalty due on your cancelled studio booking will be refunded to you. If your payment was done throught PayPal, any refund due to you will be nett of Paypal charges. Refunds are done through the Claymore Office. Your refund will be by way of cheque. Dance On Us will contact you for the necessary information (for your refund cheque), and contact you again once your refund cheque is ready. You can choose to come to the Claymore office to collect your refund cheque or arrange for your refund cheque to be mailed to you.